Refund
Policy
·
For
any return, refund will be processed by us in your original payment mode and
you will get 100% return if you don't like the product or product is not on
upto the benchmark.
·
Refund will be processed by us within 7 working days of complaint and you
will receive the refund in your original payment mode in 5 to 8 working
days.
·
After
every refund you will get a separate email for confirmation in your registered
email id or mobile number.
RETURN POLICY
·
You can place a Return
request within 10 days of order delivery. However, in case of Damaged/Missing Product, the Return request
should be filed within 2 days of delivery.
·
Return request will be
reviewed by UGSTORE.
·
If required, request
will be shared with the merchant for his/her approval.
·
After approval, pickup
of the product will be arranged through our courier partners.
·
If our reverse pickup
service is not available on your address, we will ask you to dispatch the
product. The courier charges will be reimbursed by UGSTORE.
·
After the product is
received, it is verified against your claim and accordingly, Replacement or
Refund is initiated. Please note that Replacement would depend upon the stock
availability with the respective merchant.
o
How much time does it
take to replace an order?
§ We initiate the replacement or refund within 2
working days of receiving the product at our center.
§ The replacement may get delayed or declined if
the product received by us is not as per your claim or in case of missing Order
ID on the package.
·
o
Which documents do I
need to attach for the return/ replacement process?Documents are required during the Reverse Pickup
of any product, after placing a return/replacement request.
§ Reverse Pickup by UGSTORE:
§ Mention the Order Number on the package before
handing over the packet to the Pickup executive.
§ The receipt from the courier company must be
kept as a proof for tracking purposes.
§ UGSTORE shall not be liable for any incidental
defect/damage, like liquid/mishandling etc. by the customer.
§ Self-Shipment:
§ Mention the Order Number on the packet along
with the Address (as mentioned in the email by us) before handing over the
packet to the Courier Company.
§ Share a scanned copy of the courier receipt with
us, as a proof for dispatching the parcel, addressed to us.
§ In case, you do not get a confirmation from us
on receipt of the returned product, please track the shipment with the courier
service provider.
o
·
o Do I need to pay the courier company to send
my product back?No, you don't need to
pay anything to the courier representative if we arrange the pickup of your
product. If you are using a courier service to ship your product back to our
given address, you need to bear the courier cost at that time. However, the
same will be reimbursed by us in form of UGSBucks. The courier charges eligible
for reimbursement are up to Rs.300.
·
o Can I track the status of Reverse Pickup?You will receive an email from us, within 24-48
Hours of Pickup, with the tracking details. You can also track the package via
login to 'My Account' > 'My Returns'.
·
o
What do I do if my
area does not have a reverse pick up service?If our reverse pickup service is not available at your address, we
will ask you to dispatch the product. Return address will be notified to you in
a separate email, along with the packaging instructions and required documents.
In case of Self-Shipment, UGSTORE will reimburse your courier charges (upto
Rs. 300) in form of UGSGIFT card. Please take care of the following-
§ Mention the Order number/Delivery Address on the
package, before handing it over to the Courier Representative
§ Send a scanned copy of the courier receipt to
our address
§ Track your Return Shipment on the Courier
Company's Website
·
o
When do you
initiate Pickup for Returns?Once
your request to return an order is approved, a pickup will be initiated. You
will receive an email from us, with information on the packaging, return
address and required documentation. Please keep the product ready with all tags
& accessories. Kindly ensure proper packaging to avoid any damage during
transit.
Please take care of the following points, while packing your product for Pickup
§ Product should not be used/altered/ tampered
§ Keep original price tag & packing slip
intact
§ Mention Order Number on the box
§ Do not seal the box
§ Mention the Order Number/Delivery Address on the
package, before handing over the packet to our Pickup executive
§ Keep the Courier Company's receipt for tracking
purposes
Please Note - UGSTORE shall not be liable for any incidental
defect/damage, like liquid leakage/mishandling etc.
·
o
What is the best time
to place Return/ Replacement request?Return/Replace request of the Product(s) should be initiated
within 10 days of Order Delivery for Wrong/ Unsatisfactory product or in case of non-receipt
of Invoice & Warranty (for Electronics only). However, under the following
conditions, Return Request should be filed within 2 days of Delivery:
§ Damaged Product
§ Empty Parcel
To file a return/replacement request, please reach out to
UGSTORE' Customer/CHAT Support
·
o
Which categories are
not eligible for returns/ replacement?Categories that not eligible for Returns/ Replacement are:
§ Healthcare Products
§ Customized Products
§ Undergarments, Lingerie, Swimsuits, Underarm
pads, Socks, etc.
§ Perishables including Flowers, Edibles, etc.
§ E-learning & Music CDs/ DVDs
·
o
Under what conditions
can I return/ replace my product?Returns/Replacement are accepted under the following cases -
§ Wrong Product – Wrong color/ size/ style,
§ Wrong item ordered/ delivered
§ Unsatisfactory Product – Inauthentic/ Low
Quality/ Expired
§ Defective Product - Manufacturing defect/
Non-functioning (Not applicable, if the product is under Manufacturer’s
Warranty)
§ Damaged Product – Physical damage/ Tampered
product or packaging
§ Wrong Quantity – Missing Products/ Parts
§ No Invoice/Warranty Received – Available on
Electronics only
·
o
Under what conditions
returns/ replacement request will not be accepted?Returns/ Replacement requests will not accepted
under following cases –
§ If Products are Altered/ Used
§ If Product is Returned without Original
Packaging (price tags, labels & accessories)
§ If Serial Number is tampered
§ For Defective product that is covered under
Seller/Manufacturer's Warranty or Reported after 10 days of the Delivery
§ For Damaged/Missing product that is reported
after 2 days of the delivery
§ For Products sold under specific promotions,
details of which would be mentioned in the Product page and Terms &
Conditions page